Customer expect to spend in the camera department

Assignment Help Operation Management

Reference no: EM132293309

Customers enter the camera department of a store at the average rate of six per hour. The department is staffed by one employee, who takes an average of 7.5 minutes to serve each arrival. Assume this is a simple Poisson arrival, exponentially distributed service time situation. Use Exhibit 7.12.

a-1. As a casual observer, how many people would you expect to see in the camera department (excluding the clerk)? (Round your answer to 2 decimal places.)

Number of people

a-2. How long would a customer expect to spend in the camera department (total time)? (Do not round intermediate calculations. Round your answer to 1 decimal place.)

Average total time minutes

b. What is the utilization of the clerk? (Do not round intermediate calculations. Round your answer to 1 decimal place.)

Utilization %

c. What is the probability that there are more than two people in the camera department (excluding the clerk)? (Do not round intermediate calculations. Round your answer to 1 decimal place.)

Probability %

d. Another clerk has been hired for the camera department who also takes an average of 7.5 minutes to serve each arrival. How long would a customer expect to spend in the department now? (Do not round intermediate calculations. Round your answer to 1 decimal place. Use the closest value of λ/μ in Exhibit 7.12 when determining Lq (i.e., do not interpolate).)

Average total time minutes

Reference no: EM132293309

Questions Cloud

Community without losing revenue or goodwill for the cafe : What can you do to continue collaborating with the community without losing revenue or goodwill for the cafe?

What are the key factors that prohibit an organization : What are the key factors that prohibit an organization from obtaining return on their IT investment?

What are strategic alliance-explain role in globalization : What are the strategic alliance and explain their role in globalization? What are the main things you would do to recruit a more diverse workforce

Decision making and hence making corporate governance : Business environment, many companies are experiencing strong influences from groups affecting their decision making and hence making corporate governance.

Customer expect to spend in the camera department : How long would a customer expect to spend in the camera department (total time)? What is the utilization of the clerk?

What percentage of time is judy idle : How much time, on average, does a student spend waiting in line? What percentage of time is Judy idle?

What is the average customer time in the system : What is the average customer time in the system?

What are their responsibilities and the phases of project : Project Managers responsibility is to see projects completed on time and within budgets. What are their responsibilities and the phases of the project?

What is enterprise resource planning : What is enterprise resource planning (ERP)? Please also explain why companies need ERP

User Account

All Pages