Create scorecard that help to assess organization process

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Reference no: EM132101706

Operations Management Project Assessment -

Overview - Making changes to improve processes is a powerful and necessary step in building competitive strength, but organizations must ensure that their (current and new) processes are capable of sustaining higher performance over time. To do that, they must develop two kinds of characteristics: process enablers, which pertain to individual processes, and enterprise capabilities, which apply to the entire organization. To help in this endeavor, it is useful to leverage a proven model or "framework." One of the most effective models is the Process and Enterprise Maturity Model (PEMM).

In the final component of your Operations Management Course Project, you will leverage PEMM to create a "scorecard" that will help you to assess your organization's process and enterprise capabilities to support and sustain the improvements you have targeted. Specifically, you will assess and evaluate the:

Five process enablers of...

Design: The comprehensiveness of the specification for how the process is to be executed
Performers: The people who execute the process, particularly in terms of their skills and knowledge
Owner: A senior executive who has responsibility for the process and its results
Infrastructure: Information and management systems that support the process
Metrics: The measures the company uses to track the process's performance

Four enterprise capabilities of...

Leadership: Senior executives who support the creation of processes
Culture: The values of customer focus, teamwork, personal accountability, and a willingness to change
Expertise: Skills in, and methodology for, process improvement and design
Governance: Mechanisms for managing complex projects and change initiatives

Instructions -

1) Assess your value stream and your organization using the PEMM Scorecard exhibit on the last two pages of the Hammer article, "The Process Audit" (HBR), provided in Week 1 and Week 9.

2) Discuss your findings, and highlight the strengths and opportunities for improvement.

3) Develop actionable recommendations for presentation to senior management.

Part D is the final component of the Course Project. In this assignment you will have the opportunity to develop an Assessment Scorecard using the PEMM framework introduced in Week 1. The purpose of the Scorecard is to assess your organization's process and enterprise capabilities to support and sustain the improvements you have targeted. Your Scorecard will be delivered as a "recommendation report" on how best to implement the process improvement initiatives(s) you have been developing throughout your OM Course Project.

Attachment:- Assignment Files.rar

Reference no: EM132101706

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Reviews

len2101706

9/1/2018 1:46:34 AM

Part D is the final component of the Course Project. In this assignment you will have the opportunity to develop an Assessment Scorecard using the PEMM framework introduced in Week 1. The purpose of the Scorecard is to assess your organization’s process and enterprise capabilities to support and sustain the improvements you have targeted. Your Scorecard will be delivered as a “recommendation report” on how best to implement the process improvement initiatives(s) you have been developing throughout your OM Course Project. Detailed instructions can be found in the assignment.

len2101706

9/1/2018 1:46:28 AM

Submission Requirements - Since this is the part of the Operations Management Course Project where you will assess the capability of the organization to proceed and make the case for your recommendations (and requirements) for moving forward, your assignment should be written in the form of a recommendation report delivered to senior management. This means that you must leverage the data and findings you have already gathered in Parts A, B and C, but not simply repeat it. Your focus must be squarely on moving forward and include recommended actions and explanations of how success will be measured.

len2101706

9/1/2018 1:46:23 AM

As you gather your information and craft your report around the PEMM scorecard, put yourself in the position of someone who has not been as close to the process as you have been. Help them to focus on what really matters, specifically: The opportunity for wins if the improvement is successful, The risks to the organization if the initiative is not implemented (or not implemented successfully) What conditions need to be in place to provide the greatest likelihood of success. Scorecards are powerful tools for providing easy-to-understand snapshots, so make sure your scorecard tells the story you want it to tell. Keep your narrative tight and your paragraphs short. The report should be approximately 3 pages in length and definitely no longer than 4 pages.

len2101706

9/1/2018 1:46:17 AM

Exemplary PEMM Scorecard, fully filled out, and excellently presented. Excellent discussion of findings and detailed overview of opportunities for improvement, with specific references to past initiatives and comparison to current situation. Excellent explanation of actionable recommendations with clear and concise details needed to support decision making. Very persuasively presented. Finished product is well designed and written, with a clear, easy-to-read layout and few grammatical errors. Student makes good use of color and/or other design elements to create a visually appealing report.

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