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A public sector bank is currently striving to differentiate itself from the private sector banks’ which are its immediate competition. The customers at the bank complain about the employees who are not informed about each customer's account information, needs, preferences, and interaction history. The bank has been unable to cultivate more profitable relationships with the customers which has impacted its growth. The bank’s inability to proactively identify non-performing assets, has attributed to further losses. On the other hand, the private sector banks strive to gain insights in to the customer preferences which enable them to serve their customers better. As a manager of the public sector bank, elaborate on how you would use touch points such as mobile, web and social networking sites, to acquire, retain and create lasting relationships with the customers? Please answer in 1000 words.
Globalization was welcomed around the world at the beginning of the 1990s. Different trade theories were used to explain benefits of free trade and market liberalization. However, by the end of the twentieth century, voices of discontent were begi..
Which of the steps in the control process described in our text is the most challenging? Why? What can be done at a lower to middle management level to alleviate or reduce those steps
What can you do to change the playing field
Andy leases to Burgertown Franchise Corporation a 10,000 square-foot building under a written lease with a twenty-year term, rent payable annually. The lease includes a clause stating that Burgertown is responsible for making all necessary repairs..
You will examine the approaches the manager uses on the job, identify how these approaches are related to theories and concepts in organizational behavior, and prepare a written summary of your findings and assessments.
Organizations use a variety of communication techniques not available in the past. New communication technologies include e-mail, voice mail, fax machines, and cell phones. Describe contemporary communication technologies’ impact on the roles of the ..
Discuss the importance of communication and information exchange to project success. What are the crucial features and elements of effective communication and information exchange in successful projects? How are key stakeholders involved in this proc..
A computer equipment retailer has four retail locations. Currently each outlet manages its ordering independently. Demand at each retail outlet averages 4,000 units per week. Each unit costs $200; the holding cost is 20% per annum. If the inventory c..
How the organization determines its workforce capabilities and capacity needs including skills, competencies and staffing levels. Explain the various processes in enough detail so that the reader will understand the major steps and activities associa..
If a service level of 97% is desired during the reorder interval, what is the reorder point (select the closest number)?A.
This phase 5 assignment is a final review and revision of the International Plan developed from Phases 1-4; and particularly, faculty feedback from Phase 4. Students should add value, by including additional wording of additional 350-400 words to ..
A department store in Houston maintains a successful catalog sales department in which a clerk takes orders by phone. If the clerk is occupied on one line, incoming calls are answered by recording machine, which asks to wait. Find the average time in..
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