Reference no: EM131225004

SITTTSL309 & SITTTSL310 Source airfares for domestic flights & Construct normal international airfares

Learning Outline - Within this resource, you will be covering the following key topics:

• Interpret domestic airfare information
• Create domestic flight itineraries and source airfares
• Document and maintain records of calculations
• Interpret international airfare information
• Create air itineraries and calculate international airfares
• Construct fares incorporating add on's
• Document and maintain records of calculations

Using these key topics as a guide, you will work with your trainer/assessor to develop your skills and knowledge. The role of your trainer/assessor is to assist and guide you through your learning journey to achieve your goals.

Answer the following questions -

1. Whilst sourcing and calculating domestic and international airfares for customers can come from a variety of sources, we need to establish the best method/s possible for identifying this information to meet our customer needs.

Apart from GDS, name three other sources you could use and a description of these.

2. Please explain what the term GDS is and name three systems that use this GDS.

3. Match the following terms to their correct description (place the corresponding number next to the correct answer):

Term	Description
1. Stop over	This refers to any flight that does not transfer or stop between a city pair
2. Minimum connecting time (MCT)	No refunds, date, re routing fees, No ticketing time limits (TTL's), No stopover restrictions, no seasonality, no min stay requirements, MAX stay is still 12 months, most expensive fare
3. Connecting flight	This is a fare with no restriction
4. Nonstop flight	This is when one flight number is shown between a city pair but a transfer is required via another airport and is done within 24 hrs
5. Direct flight	This is a discounted fare
6. Flexible fare	Stricter conditions, can relate to: infant, children, student, senior and group discounts. Each fare will specify if these discounts are allowed in their rules and conditions.
7. Concession fare	This is when one flight arrival links (connects) to a departing flight on the same day
8. Normal fare	This is the minimum time required for any connecting flight
9. Promotional fares	Is when a passenger stays in a city/ airport form longer than 24 hrs or overnight in some cases

4. Within each system there are special commands that will return fare information. What is a "city pair", in terms of GDS fare information?

5. To maintain a high level of service for customers, it is important to understand the correct reservation codes that are used domestically, regionally and internationally.

From the list below choose the correct IATA codes for the following airlines:

a. Air New Zealand- NZ

b. South African Airlines- SA

c. Airnorth-AL

d. Skywest-XR

e. Qantas- EQ

f. Virgin blue- VD

g. Malaysian Airlines- MH

h. Jet star- JQ

i. Japan Airlines- JA

j. Emirates- EM

k. Tiger airways-TT

l. Egypt Airlines- ES

m. Cathay Pacific CP

n. British Airways- BA

o. REX-ZL

6. IATA has constructed particular areas in aid of the construction of fares. With each zone, it allows different tariffs to be established depending on the area being traveled to.

a. What are the terms used and its code for these areas or zones?

b. For each zone area, list the destinations that are contained in that particular zone.

7. Airline terminology is used frequently and may vary from airline to airline, but some may be used to keep consistency throughout the sector. In the table below provide the reference or a definition of the following codes and that may be used:

Reference	Definition
	A .......... city is the main airport or city that an airline uses for its flights
APEX
OPEN JAW
	When a travelleris waiting between flights
	Arrival Unknown (When no flight is between a city pair)
LUGGAGE ALLOWANCE
BOOKING CLASS
	A fare reference that determines the price and rules of an airfare
RED-EYE FLIGHT
CODESHARE
SSR
INTERLINE AGREEMENT
DIRECT FLIGHT
	Daylight Saving
TTL
ENDORSEMENT
ZULU TIME
REVALIDATION
	A reservation that is pending confirmation
	Estimated Time of Departure
CONSOLIDATOR
GATEWAY

8. A variety of domestic, main and international airports are listed below, for each one list the code that is used for the flight.(You may use the internet to source any codes if needed)

• Melbourne Tullamarine -
• Sydney Domestic Airport -
• Adelaide Airport -
• Perth Airport -
• Darwin Airport -
• Cairns Airport -
• Brisbane Airport -
• Hobart International Airport -
• Broome International Airport -
• Coolangatta/Gold Coast Airport -
• London Heathrow-
• Vienna-
• Athens-
• Cape Town-
• Manila-
• Tokyo-
• Las Vegas-
• Boston-

9. As airfares have changed over the years with the introduction of more competitive prices and low cost airlines, there is still a guide in creating these fares in conjunction with IATA and their own tariffs.

a. What is the term used in relation to these airfares?

b. What are other names used for these fares?

10. For domestic and international flights, airlines offer different cabin types; Economy, Premium Economy, Business and First.

For each of the classes available provide a description of the differences that will be applicable depending on the cabin type booked and the code used to enter when booking the cabin type. Provide the full fare code that is applicable to each class.

Economy:

Premium Economy:

Business:

First:

11. Promotional airfares are fares airlines will release for a cheaper price; it may only be a selected amount of seats at a discounted rate available for domestic and international flights.

1. What would be the most appropriate way to source promotional or sales fares?

2. Name one reason why airlines sell promotional fares?

12. MPM or Maximum Permitted Mileage is a term that is sometimes used to describe a particular fare.

Describe this term and include information on what makes this MPM fare different to other fare types?

13. NUC or Neutral Unit of Construction or Currency is a term used within the industry to standardise fares and show a common currency.

Each country will then convert their fares into their local currency, but the actual calculation is shown in NUC's. Rules and regulations are set out regarding fares including Local currency fares (sometimes referred to as global fares) and ticketing time limit.

Explain each of these terms:

1. Local currency fare:

2. Ticketing time limits:

14. Apart from airline codes there are unique alpha tax codes that are used to specify how they relate to an airfare ticket. These charges are shown on the ticket as applicable to the airfare chosen and paid for. Below in the table for each of the codes listed, put in the reference that relates to the unique tax code.

Tax Code	Reference
UO
QK
QR
QC
WG
YR

15. Awareness of all applicable taxes to domestic and international fares will provide a quote that is more accurate.

Depending on the system that is used, additional taxes may need to be applied depending on rules and regulations set out by the airlines.

Describe three taxes that may be added on to an airfare.

16. What additional fees and surcharges may be applied to the airfare that is not necessarily included in the initial base quote?

17. Give a description of what an 'add on'is within an airfareand how would you correctly interpret add-ons according to your organisations guidelines and procedures?

18. Global indicators are used in conjunction with the Traffic Conference Areas.

Describe the term global indicators or 'GI' and name the four main indicators used by the Australian Market.

19. It is very important that information in travel documentation is; included, accurate and checked to ensure that all the required information is there.

What would you need to include and check for the following documentation examples?

A Quotation:

An Itinerary:

20. When you are calculating fares for customers, you need to calculate and record the information of the fare within commercial time constraints determined by the customer.

Name two resources you could use to accurately calculate airfares and taxes.

21. Provide an example of how you can check a domestic and international constructed airfare to ensure it is calculated accurately and complies with any applicable fare conditions?

What steps should you take to fix an incorrect date on a ticket once it's been issued?

22. Once you have completed your booking, how would you record full details of your calculated airfare?

Where would you record the calculation?

23. What does fare condition mean? Provide four examples of fare conditions/booking conditions.

24. Provide two examples of how you can minimise printed materials and maximise electronic fare calculations and record keeping reducing waste and negative environmental impact.

25. Provide a description of the following information

1. Name three pieces of information that is found on a Flight schedule:

2. Describe what Published fares are:

3. Name two Websites that are used frequently to source flights:

26. True and false statements:

For each of the statements below, indicate if the statement is true or false.

Statement	True or false
a. Airlines have different fares but they will all have the same rules and conditions.	True or false
b. Amendment fees may include a date change, time change, upgrade or a name change.	True or false
c. IATA stands for International Air Transport Alliance	True or false
d. You should always check the conditions within an airfare before guaranteeing an airfare to a customer	True or false
e. Minimum connecting times or MCT, is the amount of time you need to allow at the airport before your first plane departs	True or false
f. Ladder and linear fare calculation methods are a term used in Galileo for the calculation of fares	True or false
g. Service fees and merchant fees are set out by IATA	True or false
h. Other sources of domestic airfare information could be Fare sheets, fare references, special bulletins and fare schedules.	True or false
i. TPM or Ticketed point mileage is calculated for each sector flown on that itinerary	True or false
j. Whilst calculating concession fares this can include, seniors, children, carers, groups, infants and students	True or false
k. Maximum permitted mileage means that you can travel anywhere on unlimited mileage	True or false
l. Extra mileage allowance or EMA if applicable means miles are deducted from the accumulated TPM which may help to keep the mileage under the MPM and thus reduce the fare	True or false
m. The best way to minimise printed materials such as record keeping, is to maximise the use of electronic resources	True or false

Attachment:- Assignment.rar