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Create a process chart/flow chart to map the process of taking a license plate at Department of Motor Vehicle. Here are the process details: You enter the office and take a number, then walk 50 feet to the waiting area. During the wait, you count additional 30 customers waiting for service. Some customers become discouraged and leave. When a number is called, if a customer stands the ticket is checked by a uniformed person and the customer is directed to the available clerk. If no one stands, several minutes are lost while the same number is called repeatedly. Eventually the next number is called and more often than not that customer has left too. The DMV clerk has now been idle for several minutes but does not seem to mind. After 4 hours wait the customer number is called and checked by the uniformed person. You walk 60 feet to the clerk and the process of paying city sales tax is completed in 4 minutes. The clerk then directs you to the waiting room area for paying state personal property tax, 80 feet away. You take a different number and sit down with some different customers who are just renewing licenses. One hour-forty minutes wait this time, and after a walk of 25 feet you pay property taxes in a process that takes 2 minutes. Now that you have paid taxes you are eligible to pay registration and license fees. That department is 50 feet away. The registration and license customers are called in the same order in which personal property taxes were paid. There is only a 10 minute wait and a 4 minute process. You receive your license plates and leave exactly 6 hours after arriving. Make a process chart to depict this process and suggest improvements.
If you see a sample of observations falls outside the control limits of a control chart, you should
Assume that you are the leader of a virtual team that includes members who are in New York, Bogotá, Honolulu, and Tokyo. You would like to choose a day and time for a weekly conference call to keep the project on track. Choose a day and time and expl..
An assembly line with 20 tasks is to be balanced. The line will operate for 8 hours (or 480 minutes) per day. The longest task is 2.4 minutes, and the total time for all tasks is 15 m inutes. a. What is the maximum cycle time? b. What is the daily ou..
As a business owner of a mid-sized retail company, consider disparate data sets where tables of sales data exists for multiple products (top adapters, binoculars, cameras, and filters) from multiple locations in different city, state and country. You..
Caring Hospital’s dispensary reorders doses of a drug when the supply on hand falls to 18 units. Lead time for resupply is three days. Given the typical usage over the last 10 days, what service level is achieved with the hospital’s reorder policy?
How many kilograms should they place in this warehouse before the 2011 growing season?
George files a suit against Susan. Susan responds that even if George's statement of the facts is true, according to the law Susan is not liable.
Identify the factors that would impact the demand for the product that you have selected. If you wish to develop a forecast of the demand for this product in a future month (or for other appropriate time period), identify what type of forecasting ..
Orange Inc.’s R&D team just finished the prototype of a new cell phone named ephone. The management team is considering whether to launch this new product to the national market. What is Orange’s estimated expected payoff for launching e-phone to the..
What is the average billing to collection time
Write a 2-3 page paper addressing the following: Choose a current or recent labor contract (collective bargaining agreement) negotiation in the U.S. airline industry. Summarize the state of the negotiations, major issues, and resolution, if any. Util..
Productivity and Productivity Growth Wells Fargo Bank employs four loan officers, each working eight hours per day. Each officer processes an average of 4.0 loans per day. What was the labor productivity (in loans per labor hour) for the bank? What i..
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