Reference no: EM132171006

Assessment 1: Case Study 1

The objective of this section is to demonstrate 1.0 Plan and develop operational procedures

Case Study 1

Attached for your information, is a Standard Operation Procedure (SOP) for manual handling. Named "The Six Steps of Lifting", this can be located within the National Training Dashboard under the banner of National Camper Trailers > Human Resources > WHS.

This is specifically a lift of a cardboard box weighing less than 10Kgs.

In your role as the Warehousing Manager at National Camper Trailers Pty Ltd. You are responsible for the Receival and Storage of materials and product, as well as despatch of completed products and accessories. This includes materials and products coming in from offsite manufacturers and suppliers.

Your Receival and Storage Team numbers ten employees and covers a diverse makeup of Male and Female, English speaking and English as a Second Language members.

The CEO has become aware of several Manual Handling class injuries amongst your staff. He has requested you to take some actions to ensure that we as a company are taking every effort to not hurt anyone entering our site.

Based on meetings to discuss this issue, the first requirement to create an SOP for Manual Handling of Cardboard Boxes 10 - 20Kgs, and Less than 10 Kg.

You must develop these and then up-load to your assessment. When developing this SOP take into account the following factors and account for each one in your SOP.

Question 1

Create a Manual Handling Operational Procedure for Stock movement for 10 - 20Kgs, and Less than 10 Kg.

A template has been provided to assist. Should you choose to use your own please ensure that you use version control.

Question 2

Write a report which states the following in relation to the development of your SOP.

a. Explain the Processes required for development/modification of operational procedures including effective communication with stakeholders.

b. Detail how you identified and confirmed requirements with relevant personnel and other units within National Camper Trailers?

c. How was the current procedure evaluated to ensure development is not unnecessarily duplicating previous work?

d. How did you identify factors likely to impact on the development process and what techniques did you adopt for their incorporation into the SOP?

e. Show how you plan to trial the new operational procedures with a target group as required.

f. What KPIs will you develop to measure the effectiveness of the SOP?

g. Set up a plan (or flowchart) to show how the SOP was developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

h. Explain how the SOP wasand which external sources were used.

i. Detail here how you assessed risks and hazards related to developing and this SOP and ways of controlling the risks involved.

Assessment 2: Case Study 2

The objective of this section is to demonstrate

2.0 Monitor the implementation of the operational procedure/s

Case Study 2

The CEO has now requested a report based on the SOP that was developed to reduce manual Handling injuries in your department. He wants to incorporate the SOP into other areas of the business and present it to other Department heads to discuss. He has asked you lead and compile another report to assist with this meeting. He has requested the following criteria be included within the report.

a. How would you plan the introduction of the SOP to for various affected personnel to ensure understanding and the need for compliance?

b. How can we effectively introduce, induct and provide supervision to support personnel in implementing the new SOP?

c. What methods can we introduce to ensure that performance is monitored to ensure adherence to the SOP and to assess the requirement to modify the process?

d. After we have introduced the SOP to other work units, what form of feedback can be actively sought from personnel?

e. Why must we understand resource availability including the competencies of individuals in the team/group when developing the SOP for work units?

f. Why do we need to have a contingency plan while developing the new SOP?

Assessment 3: Case Study 3

The objective of this section is to demonstrate

3.0 Evaluate the implementation of operational procedures

Case Study 3

Your Manual Handling SOP has now been in place within the work units of National Camper Trailers for 6 months. The CEO has come to your department with the latest Safety Figures. These figures show that Manual Handling injuries have decreased by 75 % since the incorporation of the SOP.

He wants these figures to continue to reduce but, he is concerned that things could increase again if we are not vigilant. He asks you to look at systems that we can incorporate in all our SOPs to ensure that they don't just sit in books.

Answer following questions he has raised. You can utilise the internet to alleviate his concerns.

a. How can you measure the effectiveness of the SOPs against developed performance indicators?

b. What system can we put in place to ensure that our SOPs are modified/deleted as required, in accordance company and continuous improvement requirements?

c. Whenever evaluations and changes are made to our SOPs how can we ensure that the relevant personnel are kept informed?

d. How will we ensure that our records, reports and recommendations are documented, and system put in place to manage all these changes.

Assessment 4: Short Answer Questions

The objective of this section is to demonstrate

Develop and maintain operational procedures for transport and logistics enterprises

Question 1

Explain why we need to develop Operational Procedures and provide two examples of how they can increase attention to detail and reduce risk to staff and property.

Question 2

When operating electrical communications equipment within the industry how can you ensure that you are utilising the equipment correctly?

Question 3

When monitoring work activities according to schedule or planning, how can you prioritise work for yourself and others?

Question 4

Provide an example of at least one of the Codes of Practice, Regulations and Licences you may have to comply with when implementing and SOP?

Question 5

In relation to a procedure: -

a. How would you identify the risks and hazards that can occur within its operation?

b. How can you assess the competencies within the workgroup to manage this procedure?

Question 6

When developing your procedure from Case Study 1, who would you consult to ensure that your procedure complies with practices, regulations and standards?

Question 7

When drafting your procedure what guidelines did you consider? Give a brief description of why you followed these guidelines.

Question 8

Why should you monitor the introduction of and longer-term effect of a procedure?

Question 9

In a business or workplace where would your procedures be stored?

Question 10

What systems could you put in place to record future changes, auditing, and ongoing assessment of a procedure?

Question 11

When working within the Transport and Logistics industry why must we select and apply appropriate technology, information systems and procedures?

Question 12

It important within the Transport and Logistics industry to be able to read and interpret transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures.

Select one of the NCT procedures from the NCT Intranet and provide a summary of your understanding of the intent and implications of that procedure.

Question 13

Explain an occasion when you will need to show application of current competencies within the functional activities of your role and application of relevant Australian standards and associated certification requirements

Question 14

Briefly describe how business policies, procedures and plans including procedures for outsourcing components of operations or engaging additional resources will interact in the workplace.

Question 15

How could you use your knowledge of operational procedures to handle an issue dealing with: -

a. Resolving a grievance

b. equipment applications, capacities, configurations, safety hazards and control mechanisms

Question 16

Explain the requirement and importance of focusing on operations systems, resources, management and workplace operating systems.

Question 17

Detail at least 4 licence and/or permit requirements relevant to transport and logistics operations and describe their importance.

Question 18

When developing and maintaining operational procedures for transport and logistics enterprises describe 2 challenges that you might face and describe contingency measures that you might adopt.

Question 19

Describe the importance of developing and maintaining a clear understanding of regulations, codes of practice and legislative requirements (including local and international regulations relevant to transport and logistics operations, and the Australian Dangerous Goods (ADG) Codewhere applicable) when working in the Transport and Logistics industry.

Attachment:- Assessment Workbook.rar