Cost to conformance to quality and the second

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1. There are two types of costs tied to quality. The first is cost to conformance to quality and the second is?

Cost benefit analysis

Benchmarking performance

Design of experiments

Cost of nonconformance to quality

2. There are a number of tools and techniques that can be utilized to plan for quality. All of the following are quality planning tools except?

Brainstorming

Delphi process

Affinity diagrams

Matrix diagrams

3. This approach smooths out the conflicts by minimizing the perceived size of the problem. It is a temporary solution but can calm team members.

Ouchi’s theory Z

Coercive power

Authority power

Smoothing

4. Team development as described by Tuckman only included four stages. The fifth stage added to the forming, storming, norming, and performing stage sequence is?

Adjourning

Rewarding

Recognizing

Reassigning

Reference no: EM132207293

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