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Control systems are formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about whether the organization’s strategy and structure are working efficiently and effectively. Select an organization such as a department store, restaurant, hospital, police department, or any other business, and analyze the control system(s) that is used. Your objective is to identify all the different ways in which managers monitor and evaluate the performance of the organization and employees. After selecting and researching an organization, answer the following questions:
1. At what levels does control take place in this organization?
2. Which output performance standards (e.g.: financial measures, organizational goals) do managers use the most often to evaluate performance at each level?
3. How important is behavior control in this organization? For example, how much of managers' time is spent directly supervising employees? How formalized in the organization structure? Do employees receive an operational manual instructing them on how to perform their jobs?
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