Reference no: EM132254213

Control Options for Results

Read the case below carefully after you have reviewed the text chapter on Controlling.

I sat down in a meeting with one of my star employees, Irene, to discuss the quarterly results of her goals. Each member of my team set quarterly performance goals in the "Management By Objectives" system that was tied to bonuses. Irene was a process improvement specialist. She was responsible for training product teams in brainstorming and effective meeting techniques, as well as documenting procedures that all the new product teams had to follow.

Irene confessed that she had not met her quarterly goal of documenting a certain set of procedures. The company’s most important new product team, codenamed “Cappuccino”, was having schedule slippages and members were under a great deal of stress. The members were having trouble collaborating to solve problems and maintain progress. They had asked her to coach them out of their dysfunctional team dynamics.

Irene said “I did it because I knew it was the right thing to do for the company. Cappuccino is critical to the company’s future success. However, I have been really depressed knowing I didn't meet my goals this quarter."

Note: This discussion is challenging because I am looking for specific examples of the textbook categories. Please be very specific in your answer to Q3.

Review what has already been suggested in this discussion, so you can add a new idea When you are ready to answer questions click on the Reply link below to provide your original answer to the following questions. If you need to enhance your original post and you can no longer edit it, just reply to your own message! Usually, a brief paragraph per question is sufficient.

1) As Irene's manager, what are you thinking about Irene's performance?

2) As Irene's manager, what would you do about her bonus? Be specific.

3) Identify of one type of control mechanism (Links to an external site.)Links to an external site. that could be used to prevent a similar situation from happening next time. Do not provide multiple ideas--pick your best one and explain it fully. Do not just use a term as your answer, but describe exactly how you would implement your control mechanism in this situation to earn credit. (4 points) Make certain not to repeat what another student has already suggested in the discussion.

4) Create a title as the first line of your post that identifies your control mechanism from question 3.