Contribution of the cause-and-effect diagram towards tqm

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Reference no: EM133949989

Question 1. There are EIGHT (8) dimensions of quality. What can you do to inculcate into your staff the need to consciously implement these dimensions into your products or services?

Question 2. What are the critical success factors (SFs) that determine the successful implementation of TQM in an organization?

Question 3. Explore how TQM can be a successful tool in addressing the various challenges corporations today are exposed to, in terms of changing customer expectations, economic pressure, increasing competition, failure to attract and retain top talent, damage to reputation/brand, and technology failure.

Question 4. In a manufacturing organisation, what are the various processes in the company that can be benchmarked with the best practices in the industry?

Question 5. Describe the cause-and-effect diagram, by explaining its various components, in relation to declining sales for a food chain in Malaysia.

Question 6. Describe briefly the contribution of the cause-and-effect diagram towards TQM.

Question 7. One of the components in the above diagram is PEOPLE. Discuss the various people strategies that can be devised to ensure the organization remains competitive.

Question 8. There are advantages and disadvantages to employee involvement in decision-making. Discuss.

Question 9. With the current scenario change in the global front, where Corporations are expected to remain ethical and responsible to their stakeholders, explain HOW a culture of being ethical and responsible can be linked to the total quality of a corporation, in relation to its stakeholders.

Question 10. Describe the main features of Kaizen (continuous improvement).

Question 11. How would you introduce and implement Kaizen into yours or any organization?

Question 12. Describe the Pareto principle and the usefulness of the Pareto Chart in businesses.

Question 13. Discuss the role of employee empowerment in building a TQM culture.

Reference no: EM133949989

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