Reference no: EM132184132

1. The basic premise of the human relations era was that:

a. employees have to be intimidated to be motivated.

b. satisfied employees work harder and are more productive.

c. individuals work best in an ethnocentric environment.

d. union activities are harmful for an organization.

2. Who among the following is most likely to handle human resource (HR) duties in a small, independent business?

a. The general manager

b. The human resource manager

c. The marketing manager

d. The administrative assistant

3. Which of the following should an organization do to achieve the human resource management goal of facilitating organizational competitiveness?

a. Organizations should match employee contributions to local charities.

b. Incentive and reward systems should be structured in such a way that they help maintain employee motivation.

c. Organizational objectives should be formulated in a way that they deal with revenue growth and profitability.

d. Human resource practices should focus on promoting ethnocentrism in the workplace.

4. Which of the following statements is true of contemporary human resource management (HRM) perspectives?

a. Human resource managers are second-class corporate citizens.

b. HRM practices significantly affect management's ability to formulate and implement strategy in any area.

c. Strategic decisions made in an organization do not significantly affect its human resources.

d. HRM policies are aimed at promoting ethnocentrism in the workplace.

5. The _____ recognizes that if an organization needs highly skilled, knowledgeable workers to carry out its strategy, then all staffing activities must be coordinated toward identifying and attracting such employees.

a. hard approach to human resource management

b. scientific management approach

c. open-book management approach

d. systems-oriented view of human resource management

6. Which of the following departments of an organization was usually thought of as a staff function?

a. The finance department

b. The marketing department

c. The operations department

d. The legal department

7. _____ is an economic measure of efficiency that summarizes and reflects the value of the outputs created by an individual, organization, industry, or economic system relative to the value of the inputs used to create them.

a. Sustainability

b. Reliability

c. Quality

d. Productivity

8. Which of the following statements was true of scientific management in the twentieth century?

a. It focused on maximizing job satisfaction and quality rather than efficiency and productivity.

b. It was based on the belief that employees would work harder if they were happy.

c. It was concerned exclusively with hiring first-line employees.

d. It helped augment the concepts of division of labor and economies of scale.

9. Which of the following is most likely to happen as a small firm grows into a large business?

a. A separate human resource unit becomes a necessity.

b. A standard approach to deal with most human resource problems is designed.

c. The firm becomes exempt from many legal regulations.

d. The owner or general manager of the firm starts handing human resource duties.

10. The _____ offers three core certifications: Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), and Global Professional in Human Resources (GPHR).

a. Human Resource Certification Institute

b. National Academy of Human Resources

c. American Human Resources Certification Association

d. Institute of Human Resource Capital Consultancy

11. To achieve the human resource management goal of promoting individual growth and development, organizations should:

a. promote ethnocentrism in the workplace.

b. support volunteer activities by matching employee contributions to local charities.

c. provide stress-management programs to help their employees cope with anxiety.

d. provide pro bono services.

12. Which of the following statements is true of contemporary human resource (HR) managers?

a. They are regarded as second-class corporate citizens.

b. They possess general management abilities that reflect conceptual, diagnostic, and analytical skills.

c. They are responsible for promoting ethnocentrism in the workplace.

d. They are concerned exclusively with hiring first-line employees such as blue-collar workers and unskilled labor.

13. Fulfilling the psychological contract between employers and employees aligns with the human resource management goal of _____.

a. complying with social obligations

b. creating an ethnocentric work environment

c. promoting individual growth and development

d. adhering to legal business guidelines

14. Which of the following statements is true of human resource management in modern organizations?

a. It is exclusively concerned with structuring jobs to maximize efficiency.

b. Modern organizations outsource all human resource functions.

c. Line managers often make decisions about pay raises and promotions.

d. It is responsible for promoting ethnocentrism in the workplace.

15. Which of the following statements is true of traditional line managers?

a. They are responsible for a support functions.

b. They are directly responsible for creating goods and services.

c. They make indirect bottom-line contributions to the organization.

d. They include human resource managers.

16. The material resources of an organization include:

a. the sources of information of the organization.

b. ownership investments, sales revenue, and bank loans.

c. factories, equipment, raw materials, computers, and offices.

d. the people employed to work for the organization.

17. Employees who contribute to the organization by the nature of what they know and how well they can apply what they know are known as _____.

a. free riders

b. knowledge workers

c. blue-collar workers

d. ancillary workers

18. The _____ is the human resource management field's largest professional HR organization.

a. Institute of Human Resource Capital Consultancy

b. Human Resources Management Association

c. Society for Human Resource Management

d. Human Resources Professionals Association

19. Which of the following was true of human resource (HR) managers in the 1980s and 1990s when firms sought mergers and acquisitions in order to compete effectively in the global marketplace?

a. They developed strategies that ensured that any knowledge acquired was kept confidential among top executives.

b. They were involved solely in scheduling working hours and disciplining problem employees.

c. They helped identify the critical human resources that firms would need in the future.

d. They helped create strategies that promoted ethnocentrism in the workplace.

20. Which of the following supplanted scientific management as the dominant approach to management during the 1930s?

a. The human relations era

b. The open-book management approach

c. The personnel management approach

d. The systems-oriented view to human resource management