Consumers to interact with self-service technologies

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Reference no: EM131635803

One of the major changes in consumer behaviour is the growing tendency of consumers to interact with self-service technologies.

Identify pros and cons of these technologies, and how these technologies can influence customer satisfaction. What challenges do service provides face in replacing service employees with machines?

Reference no: EM131635803

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Consumers to interact with self-service technologies : One of the major changes in consumer behaviour is the growing tendency of consumers to interact with self-service technologies.

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