Reference no: EM133935658

Question

FDG Ltd operates an appliance shop, which sells new and second-hand fridges and washing machines. Amy, one of FDG's employees, asks you for advice because she is fairly sure that FDG is not complying with consumer law. She provides you with a list of examples:

1. FDG employees telling customers that the Consumer Guarantees Act does not apply for washing machines that customers purchased second-hand.

2. FDG employees claiming the guarantees under the Consumer Guarantees Act end after 12 months.

3. FDG employees telling customers who complain about broken fridges or washing machines to contact the manufacturer to fix them because only the manufacturer is responsible for them under the Consumer Guarantees Act.

4. When customers demand a full refund for appliances with a slight fault, for example, the light in the fridge not working, FDG employees telling the customer that FDG can choose to repair the light instead of refunding the purchase price.

5. Refusing to repair, replace or refund a customer who had purchased a washing machine which had broken nine months after its purchase. The customer worked for Snax Ltd and the washing machine was used in a busy food business on average for 16 washes per day, seven days a week.

Explain to Amy whether any of those actions breach the Consumer Guarantees Act 1993 and/or the Fair Trading Act 1986, you must justify and explain your reasoning.