Reference no: EM132774909

In order to illustrate the construction and use of a process behavior chart, in particular an XmR chart, the follwing hypothetical case study is presented.

University hosptial, a large academic teaching hospital, has been undergoing expansion throughout its state. As part of its goal to increase access to quality care in rural areas it has opened a new primary care facility in a rural part of the state. This inititative included transferring well trained, experienced clinical staff as well as hiring/training local staff in administrative roles. Because of her experience in providding quality care and CQI, the new administrator of the rural clinic decided that several measures of quality of care needed to be collected at the inititation of the clinic. Some of the questions that needed to be answered are as follows (these are provided for readers to consider in their own health care environoment).

-How effective is the process in meeting customer requirements?
-Are there performance gaps or perceived opportunities for improvement?
-Have the relevant stages of the process been represented? Are "owners" of each stage represented on the team> If not, what needs to be done to gather their feedback and ideas?
-What are the inputs required for the process, and where do they come from? Are the inputs constraining the process or not? Which ones?
-Are there equipment or regulatory constraints forcing this approach?
-Is this the right problem process to be working on? To continue working on?