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Problem: House of Quality
House of Quality is a part of the quality function deployment process that utilizes a planning matrix to relate customer "wants" to "how" the firm is going to meet those "wants".
The idea is to capture a rich understanding of customer wants and to identify alternative process solutions.
Construct a house of quality matrix for a while-you-wait oil change service. Be sure to indicate specific customer wants that you think the general public desires. Then, complete the matrix to show how an operations manager might identify special attributes that can be measured and controlled to meet those customer desires.
Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..
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A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..
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