Considering the hau lees uncertainty framework for

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Reference no: EM13390993

A) Which of the following is a characteristic that can be used to guide the design of service systems?

• Services are all similar.
• Services businesses are inherently entrepreneurial.
• Quality work means quality service.
• Services cannot be inventoried.

B) Considering Hau Lee's uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?

• Risk hedging
• Forward looking
• Efficient
• Agile

C) There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?

• Trust
• Teamwork
• Task
• Time

D) Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?

• The service package has the same legal protection available to manufactured goods.
• Manufacturing is far more capital intensive than services.
• The service process and service product can be developed independently.
• The service package is the major output of the development process.

E) A project can be segmented into which of the following?

• Events
• Sub-jobs
• Work packages
• Success markers

Reference no: EM13390993

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