Considering improving the customer service level

Assignment Help Operation Management
Reference no: EM131420655

The manager of the Safeway store (close to Santa Clara University) is considering improving the customer service level by reducing customers’ average waiting time for checkout. Based on the past year’s data, he knows that customers try to check out every 2 minutes, on average, and the standard deviation of the interarrival time is also 2 minutes. It takes on average 3 minutes to finish the checkout process. The standard deviation of the processing times is 3 minutes. The manager’s goal is to make sure the customers’ average waiting time is less than 0.5 minute. How many checkout cashiers should the manager use?

Reference no: EM131420655

Questions Cloud

Most effective method of entering the export market : You are a startup business and would like to get into the export market. Your company owns the patent for a beauty product that is in high demand. Your problem is that you are small and do not have a lot of cash. Before you jump into the export marke..
Discuss several disadvantages of linear programming : In shell case Fabricator Case Study, should shell case fabrications (SCF) accept or reject air connection links (ACL request? Will the Trump presidency affect businesses operations management? If so, how will the Trump presidency affect operations ma..
How much of the total amount repaid represents interest : To purchase a new car, you borrow $25,550. A car dealer offers a five-year loan at an interest rate of 5% compounded annually. If you make only payment at the end of the load period, repaying the principal and interest: What is the number of time per..
Company faced with acompetitors price reduction : Consider a company faced with acompetitor’s price reduction. Should the company also reduce price in order to maintain market share or should the company maintain its current price?
Considering improving the customer service level : The manager of the Safeway store (close to Santa Clara University) is considering improving the customer service level by reducing customers’ average waiting time for checkout. Based on the past year’s data, he knows that customers try to check out e..
Used to monitor the average volume of soda in each bottle : Super Fizz Cola Company wants to use SPC to monitor its bottle filling process. Every 20 minutes, they took a random sample of four bottles from the production line and carefully measured the amount of cola in each bottle. The results are reported in..
Financial services firm conducted an attitude suivey : A financial services firm conducted an attitude suivey. It was found that although employees were generally satisfied with their pay,they were dissatisfied with the organization's management style,promotion practices,and training programs.To manage t..
How child labor could effect our business ethics : Analyze the relationship between manufacturers and end-customers. Why may integrating the supply chain create conflicting objectives between the two? List 3 unexpected careers where your soft and hard skills may fit.
Electronic medical record system of an existing company : Agarwal Anil, Roberta McDonald, and Steve Diamond have spent the past 3 years developing a patient friendly portal that could be layered onto the electronic medical record system of an existing company. “Were we presenting to the wrong group?” “I thi..

Reviews

Write a Review

Operation Management Questions & Answers

  Critically discusses the process of operations management

Critically discusses the process of operations management and how it is done within their organization, using the terms just defined.

  About your own purchasing decision process

Contemplate your decision process and find out more about someone else's. First, think about your own purchasing decision process: Picture yourself sitting in a chair with a cup of coffee (or tea, or whatever you fancy). You are feeling smug and happ..

  Third party distributor replenish convenience stores

Seven-Eleven manages its own distribution function. In contrast, some convenience stores are replenished by the third party distributors. What are the pros and cons to having a third party distributor replenish convenience stores?

  Chooses to compete based on delivery speed and variety

A firm that chooses to compete based on delivery speed and variety would most likely have:

  Calculate the workstation cycle time

Some tasks and the order in which they must be performed according to their assembly requirements are shown in the following table. These are to be combined into workstations to create an assembly line.

  Unfair labor practices by the employer

Which of the following are unfair labor practices by the employer?

  Determine the schedule variance

A project to develop a county park has an actual cost in month 12 of $140,000, a planned cost of $190,000, and a value completed of $180,000. Determine the schedule variance, cost variance, SPI, CPI, and CSI for the project.

  Describe an instance where you complained about poor service

Describe an instance where you complained about poor service. Was your complaint acted upon by the service-providing firm? If so, what did they do right and perhaps what did they do wrong? If they failed to act, tell how they could have changed your ..

  About location such as population and income demographics

The GAS can provide researched reports about location such as population and income demographics ? A factor rating method allows a wide variety of factors for consideration? An economic comparison of location alterative is called a location – cost an..

  Discuss the decision of the supreme court

Read the information below then discuss the decision of the Supreme Court and its relation to Title VII of the Civil Rights Act of 1964 in 200 words

  Production schedule-cycles repeatedly through the four scent

Todd’s Organic Soap Company makes four kinds of organic liquid soap- “regular”, “lavender”, “citrus” and “tea tree”. Demand for the four scents is 140, 110, 75 and 50 kgs per hour respectively. Todd’s production process can produce any soap at the ra..

  Should any other variables be included

Comment on the validity of this model. Should any other variables be included? Which ones? Why?

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd