Reference no: EM132187101
1. The Enterprise Excellence model calls for breaking down artificial barriers, and uniting all functions in a focused approach to achieve the goals of the enterprise, thereby optimizing the enterprise.
a. True
b. False
2. The quickest and most reliable way to make money is to provide your customers the best-quality product or service for the right cost in the right time frame. The customers define what "best value" is. Therefore, one must focus on understanding and satisfying their requirements.
a. True
b. False
3. The benefits to be gained from a short development cycle are a longer product sales life, product in the marketplace longer, customer loyalty due to the high cost of switching suppliers, higher profit margins in the absence of competition, and the perception of excellence resulting from the speed of introduction of new products or improvements.
a. True
b. False
4. Concept-Design-Optimize-Verify (CDOV) is the oxygen that enables the enterprise to survive and thrive.
a. True
b. False
5. In some cases the application of the technology will be an existing technology in a previously identified manner. In most cases, however, the CPM will require the development of new products, services, and processes through the application of new technology or innovative applications of existing technology. The application of the technology is referred to as technology transfer.
a. True
b. False
6. The Enterprise Excellence approach for developing products, services, and processes is the Process Lean Six Sigma strategy. This strategy ensures the customer requirements and expectations are incorporated in the customer offering.
a. True
b. False
7. Concept-Design-Optimize-Verify (CDOV) is a specific, sequential design and development process used to execute the design strategy. It is used to achieve designs based on the voice of customers (VOC), understanding of baseline functional requirements, products/process/services that are reliable, producible, and serviceable, and robust systems that meet or exceed the need of customers.
a. True
b. False
8. Concept-Design-Optimize-Verify (CDOV) is the methodology that gives Quality function deployment (QFD) a focused process for translating the voice of the customer, as reflected in product or process requirements, into a working design. It provides a structured method that quickly and effectively identifies and prioritizes customers' expectations.
a. True
b. False
9. Kano states that there are four types of customer needs, or reactions to product characteristics/ attributes that are surprise and delight, more is better, must be, & dissatisfies.
a. True
b. False
10. HALT is a process developed to uncover design defects and weaknesses. It addresses reliability issues at an early stage in product development, offering significant advantages over traditional techniques. Using HALT as a development tool will significantly reduce field failures, minimize costly warranty claims, maintain the company's brand image, and reduce time to market.
a. True
b. False