Reference no: EM133959813

Questions

1. Several years ago, you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom computer programming. You have noticed that employees have definite expectations about what their appropriate role within the expanding company should be. John is expected to help customers in the retail store as well as perform computer repair work. He feels that every time he gets started on a repair, he is interrupted and doesn't know whether to finish his repair or wait on the customer. John suffers from role ________

A. perception.

B. expectations.

C. conflict.

D. identity.

2. Your supervisor has restructured the jobs within your division and some of your colleagues are not pleased. Don is concerned that he will not be able to perform the new tasks. Since he is paid by the amount he produces, his pay might be reduced. Tony is afraid that his job may be in jeopardy and he may be laid off. Doug dislikes uncertainty and has developed a negative attitude. The source of Tony's resistance is ________, and the source of Doug's resistance is ________

A. habit, security.

B. security, fear of unknown.

C. fear of the unknown, economic.

D. economic, security.

3. Mark is the founder of a small company that customises animated graphics and web pages for clients. Mark is easy-going, friendly and not overly fond of strict rules and regulations. When Mark started building up his company, he tended to select individuals that shared these characteristics. Mark also had a wall of quotes in the office that reinforced an easy-going and fun atmosphere in the workplace. This wall of quotes was always highlighted to new employees. This scenario reflects how an organisation's culture can be determined by ________

A. the employee selection process.

B. a founder's attributes.

C. socialisation of employees.

D. all of the above.

4. Nunya is a computer software company that employs highly intelligent, but somewhat unusual people. Every Friday, free lollipops are given out to encourage employees to remember how creative they were when they were children. At the beginning of each quarterly executive meeting, employees are reminded that the founders were three young people who "got lucky" and sold a video game that they invented. Employees are allowed to dress in blue jeans and can set their own working hours. Dressing down is an example of a ________

A. ritual.

B. symbolic act.

C. story.

D. material symbol.

5. When formal authority and control systems are reduced, the ________ provided by a strong culture ensures that everyone is pointed in the same direction.

A. material symbols

B. rules and regulations

C. shared meaning

D. Language

6. In terms of job characteristics, a cabinet-maker who designs a piece of furniture, selects the wood, builds the object and finishes it to perfection, his job can be described as having ________.

A. high skill variety.

B. high task identity.

C. high task significance.

D. high autonomy.

8. Astro Inc. is reorganising and your new work group begins working together on Monday morning. Your university course in organisational behaviour contained information about the stages of group development, and your supervisor has asked your advice about the predictable stages of group development. You should warn your supervisor that in the first stage of group development, the team members will probably ________

A. be in conflict.

B. be uncertain.

C. be their most productive.

D. focus their energy on performing the task at hand.

9. As the manager in charge, you must make a decision about the appropriateness of discontinuing research on a new drug. This new drug would save lives, but it is uncertain whether the company can develop it within a reasonable time frame and at a reasonable cost. Your firm has already spent a small fortune on researching this drug. Even though you believe that the company may never recoup its investment on this project, you decide to continue because the firm has already put so much effort into this project. You are guilty of ________

A. escalation of commitment.

B. representative heuristic.

C. availability heuristic.

D. satisfying.

10. The major differences between successful managers and effective managers is that the former emphasises ________, while the latter emphasises ________

A. traditional management; communication.

B. networking; communication.

C. communication; human resource management.

D. networking; human resource management.

11. ________ occurs when people within organisations use whatever influence they can to taint the facts to support their goals and interests.

A. Demonstrating disloyalty

B. Developing dysfunctional working relationships

C. Encouraging change and innovation

D. Politicking