Components for major computer manufacturer

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Reference no: EM131400088

Your company manufactures components for a major computer manufacturer. Your products have had some persistent quality issues. The components are items such as on-off switches and other servo-mechanisms that fail before they should. The problem is becoming quite serious and your main customer has threatened to go to another vendor if you cannot fix the problem. Step by step, what do you do to solve the problem? Be specific and explain why you take each step.

Reference no: EM131400088

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