Complete an exercise in business process mapping

Assignment Help Management Information Sys
Reference no: EM131999949

Assignment  Process Mapping - With Microsoft Visio

This project requires you to complete an exercise in business process mapping. You will use the following scenario for your assignment:

You are tasked with modeling the process of customer service for a new restaurant, Chubby Bunny. The process begins with the customer greeted at the door by the host/hostess who checks the "table map" for an open table.

Please note that the restaurant will not accept reservations. If a table is free, then the hostess places a black 'X' over that table to note it is occupied and the customer is seated; otherwise, the customer will be given a handheld beeper to notify them when a table becomes free.

Once seated, the customer will be greeted by a server who will take drink orders. In cases of alcoholic drinks, the drink order will go to the bartender, all other drinks are prepared by the server. Once the server delivers the drinks, the server will take the customer's food orders and take those orders to the kitchen where the cook will prepare the food. As soon as the meal is ready, the server will then take the food back to the customer.

Once customer is finished with their meal, the server will present the customer with a dessert menu. If dessert is ordered, the server will retrieve the dessert from the cooler and deliver it to the customer's table. When the customer has finished eating, the server will deliver the check.

The restaurant is trying to save money so it will only take cash payments. The server will take the payment to the cashier who will take the money and make change if needed. The server will return the receipt and any change back to the customer.

Once the table has been vacated by the customer, a busboy (busgirl?) will clear, wash, reset the table and tell the hostess that the table is open. The host/hostess will remove the 'X' from the table on the "table map" to note it as available.

As the customer is leaving the restaurant, the host/hostess will ask the customer about their service and say goodbye.

Using Microsoft Visio, illustrate the above process by drawing a cross-functional flowchart (swimlane diagram). Please ensure that all restaurant employees are represented along with all appropriate steps.

Reference no: EM131999949

Questions Cloud

Sketch homer indifference curve passing through point : Sketch Homer's indifference curve passing through point (8 donuts, 8 beers). Sketch Homer's indifference curve passing through point
Discuss the important tactical tasks for a negotiator : What are four important tactical tasks for a negotiator in a distributive situation to consider? For each discussion, you are required to write an initial post.
Successful cash conversion cycle : What is the nominal interest rate on the loan? What does this mean? Justify if you feel the company has a successful cash conversion cycle.
Consumption of oranges : Can you say for sure whether Niki would increase his consumption of oranges?
Complete an exercise in business process mapping : This project requires you to complete an exercise in business process mapping. You will use the following scenario for your assignment:
What effective annual interest rate would you earn : If you deposit $3,000 in an account paying 6% interest compounded semiannually and left it for five years what effective annual interest rate would you earn?
What is the real rate of return for machine : A corporation is considering purchasing a vertical drill machine. What is the real (inflation-free) rate of return for this machine?
The internet for it governance planning : Search the internet for IT governance planning. Select a specific governance plan that exists at a company or a plan framework from an organization.
Discuss about the flow of negotiations : Understanding The Flow Of Negotiations: Stages And Phases A. The Typical Steps Or Flow In A Negotiation Can Be Found In The Phase Models Of Negotiation.

Reviews

Write a Review

Management Information Sys Questions & Answers

  Information technology and the changing fabric

Illustrations of concepts from organizational structure, organizational power and politics and organizational culture.

  Case study: software-as-a-service goes mainstream

Explain the questions based on case study. case study - salesforce.com: software-as-a-service goes mainstream

  Research proposal on cloud computing

The usage and influence of outsourcing and cloud computing on Management Information Systems is the proposed topic of the research project.

  Host an e-commerce site for a small start-up company

This paper will help develop internet skills in commercial services for hosting an e-commerce site for a small start-up company.

  How are internet technologies affecting the structure

How are Internet technologies affecting the structure and work roles of modern organizations?

  Segregation of duties in the personal computing environment

Why is inadequate segregation of duties a problem in the personal computing environment?

  Social media strategy implementation and evaluation

Social media strategy implementation and evaluation

  Problems in the personal computing environment

What is the basic purpose behind segregation of duties a problem in the personal computing environment?

  Role of it/is in an organisation

Prepare a presentation on Information Systems and Organizational changes

  Perky pies

Information systems to adequately manage supply both up and down stream.

  Mark the equilibrium price and quantity

The demand schedule for computer chips.

  Visit and analyze the company-specific web-site

Visit and analyze the Company-specific web-site with respect to E-Commerce issues

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd