Comparing manufacturing technology with service technology

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Reference no: EM133960212

Questions

1. Reciprocal interdependence tends to occur in organizations with what Thompson called _____ technologies, which provide a variety of products or services in combination to a client.

a. craft
b. mediating
c. intensive
d. long-linked

2. Which of the following statements comparing manufacturing technology with service technology is true?

a. Quality is readily measured in both manufacturing technology and service technology, although different metrics are used.
b. Manufacturing technology and service technology are both labor intensive.
c. The human element is extremely important in both manufacturing technology and service technology.
d. Manufacturing technology and service technology have almost nothing in common.

3. Andrew and his team work for a large poultry producer in Georgia. Each month they process orders, track payments, report on inventories, calculate profit and loss, and the like. All of these tasks must be done according to protocol, otherwise their reports to both shareholders and the government could be inaccurate, which could have serious repercussions. How would Perrow categorize this work environment?

a. Routine
b. Craft
c. Engineering
d. Nonroutine

Reference no: EM133960212

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