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Compare and contrast customer service, customer satisfaction

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Reference no: EM13928505

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Bowersox, Donald J., David J. Closs, M. Bixby Cooper, Supply Chain Logistics Management. 3rd edition, McGraw-Hill Irwin
Note: provide an initial posting of 200 - 300 word response with reference

1. Describe the fundamental similarities and differences between procurement, manufacturing support and customer-accommodation performance cycles as they relate to logistical control.

2. Compare and contrast the customer service, customer satisfaction, and customer success philosophies of supply chain management.

Reference no: EM13928505

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