Reference no: EM133961140

Question

Trans Move is a company providing relocation and removal services for people who need to move within Australia or overseas. Typically the services they provide include the following: go to a customer's place and pack their furniture and household belongings as required; transport these goods, either by truck or by container ship, to the location the customer specifies; provide storage at the destination location if required; and deliver the goods to the address as customer requires, and unpack the goods.

1. There are many trade-offs in logistics operations and management.

State and explain two trade-offs Trans Move needs to deal with. Be specific and give examples in the answer

2. The manager of Trans Move found that one of the key challenges is effectively managing its operations in the presence of variability. State two key sources of variability faced by Trans Move. For each source of variability, explain how the variability makes Trans Move's operations challenging and discuss ways to reduce the impact of variability.

3. Generally, seven economic drivers influence transportation cost.

They include:

1. Handling

2. Market condition.

From the list, discuss how each of them could impact determination of freight rate for Trans Move.

4. Trans Move promised a customer that the customer would receive all items in 3 weeks. In fact, the customer received the items after 4 weeks.

Which gap does this example represent in the Satisfaction and Quality Model?

Discuss two possible causes for this type of gap using examples of Trans Move. For each cause, how can Trans Move address the problem and fill the gap.