Communications between employees and customer

Assignment Help Operation Management

Reference no: EM131398176

As manager of a customer service center, you want to help improve communications between employees and customer. In this assignment, compose an email to be sent to all CSR (customer service representatives) explaining the concept of You Attitude and Reader benefits. In a Formal Email explain the concepts and encourage the employees to plan, write and revise their email communications for positive emphasis.

Reference no: EM131398176

Questions Cloud

Why non profit companies make huge difference in soceity : What challenges do companies face when trying to implement e-commerce business plans and strategies? What can they learn from the WebVan experience? why non profit companies make a huge difference in soceity. How does change impact organization both ..

People making when they communicate in business settings : What is the most frequent mistake you observe people making when they communicate in business settings? Think about how people talk to each other, or communicate in writing, where you work or in day-to-day communication between you and faculty/staff ..

Electronic medical records system : In Learning Activity 1, you dealt with an ethical dilemma caused by your physicians' refusal to correct their own errors due to resistance to your facility's new Electronic Medical Records (EMR) system. In this assignment, you'll consider this case f..

How might the mission and vision of the organization affect : How might the mission and vision of the organization affect or guide you as an employee or manager in the company? If the company does not have a mission or vision statement, what might be the effect of that?

Communications between employees and customer : As manager of a customer service center, you want to help improve communications between employees and customer. In this assignment, compose an email to be sent to all CSR (customer service representatives) explaining the concept of You Attitude and ..

Describe at least one application of modern technology : Describe at least one application of modern technology in each of these service industries: Financial Services, Public and Government Services, Transportation Services, Educational Services, and Hotel and Motel Services? How does your example applica..

Embracing risk management principles : What kind of an incentive structure might an organization be able to implement that will get people on the "right page" with respect to embracing risk management principles?

Understandings of the world in terms of dialectical thinking : How would you describe the difference between American and Chinese understandings of the world in terms of dialectical thinking and change in your own words? Give one example of how you think these differences might manifest themselves in a particula..

Marketing mix consists of four Ps : Marketing mix consists of four Ps such as product, price, place and promotion. From your point of view, is it enough to implement these four Ps only to your marketing strategy in order to be success?

User Account

All Pages