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As manager of a customer service center, you want to help improve communications between employees and customer. In this assignment, compose an email to be sent to all CSR (customer service representatives) explaining the concept of You Attitude and Reader benefits. In a Formal Email explain the concepts and encourage the employees to plan, write and revise their email communications for positive emphasis. Review pages 90 - 97; 101 - 108 to help prepare this email. Be sure the email clearly defines You- attitude, lists Reader benefits, and the models the positive attitude you are asking the employees to use. For Formal Email Writing see pages 219 - 224 for examples of how to format an email for professional inquiries. Your submission should include all elements of the email: Address, Subject Line, Salutation, and Signature Block. You can compose this on your computer and copy and paste a screen shot in a Word document, or compose it in a document that replicates an email format.
Plagiarism is a common issue that administrators and instructors of several institutions have to deal with routinely. Put together a slideshow that you would use to present to your fellow classmates
Create a systemic approach (e.g., steps, flow chart, or directions) for ABC Inc.'s compliance with the following federal statutes.
If values and culture of one leader does not agree with the values and culture of the other, organizational success may prove increasingly challenging. Do you think these concepts go hand-in-hand in the ultimate success, or lack thereof, within an..
Read the following article: "Porter or Mintzberg: Whose view of strategy is the most relevant today?". What is the difference between deliberate strategies and emergent strategies? How might emergent strategies help with a future strategic plannin..
What are the major issues and management problems challenging Chabros International Group
Construct a five forces model for the rhino sales industry. Illustrate what competitive threats are associated with the rival sellers, suppliers, buyers, substitutes and new entrants?
What are the requirements for creating a process-oriented culture in an organization? To what extend does Pinnacle West address these requirements? Where is it lacking
The aim of marketing is to meet and satisfy target customer's needs and wants better than competitor's. Getting into the psyche of the consumer is a primary goal of marketers. 1. How does a buyer's characteristics influence buying behavior? Provid..
Show the autocratic, participative, and laissez-faire styles of leadership and the likely impact of each style on staff efficiency, employee morale, and quality of care in the Primary Care Unit at Coronado Medical Center.
1. What approach to managerial ethics does each stakeholder group assume?
importance of cultural intelligence in leadershipleaders at all levels must continue to hone their leadership
Provide your suggestion for increasing OTTC customer support after the sale.
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