Communicate change and address resistance to change

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1. A shop receives an average of 80 customers per hour. The shop’s manager has 2 employees who can take care of 50 customers per hour each. Which layout alternative is best? a. Customers entering the shop will be alternated to each of the two employees, who will each have their own waiting line b. Customers will form a single line and the employees will take care of whoever is next.

2. What types of activities can leaders engage in to successfully lead and manage change? How do effective leaders help their employees to embrace change?

What specific tips can you offer to help communicate change and address resistance to change?

Reference no: EM132262922

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