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The Commonwealth Banking Corporation issues a national credit card through its various bank branches in five south eastern states. The bank credit card business is highly competitive and interest rates do not vary substantially, so the company decided to attempt to retain its customers by improving customer service through a reduction in billing errors. The credit card division monitored its billing department process by taking daily samples of 200 customer bills for 30 days and checking their accuracy. The sample results are as follows: Sample Number of Defectives Sample Number of Defectives 1 7 16 10 2 12 17 12 3 9 18 14 4 6 19 16 5 5 20 15 6 8 21 13 7 10 22 9 8 11 23 10 9 14 24 12 10 10 25 15 11 9 26 14 12 6 27 16 13 3 28 12 14 2 29 15 15 8 30 14 Develop a -chart for the billing process using control limits and indicate if the process is out of control.
If a supplier delivered 45,000 parts to the buyer and production recorded 18 defects from this order, provide the PPM (parts per million) number. Explain your answer - what does the PPM number mean?
What risk assessment tools will you use in order to ensure that the product being installed into your vehicles meets safety standards in order to avoid a recall
Compute the single exponential smoothing forecast for this information using an ad of .30 and an initial forecast. Compute the mean absolute deviation (MAD) for each forecast.
Explain why is Williams Sonoma also its brand Pottery Barn experiencing slowed growth also financial difficulties. Illustrate what might the organization do to increase sales also improve its image.
Evaluate key elements of the selected production or service organization's operational efficiency with its operational strategy. Determine four tasks that do not align with the operational strategy. Determine the weaknesses that are evident in eac..
If income tax exemption on municipal bonds were abolished, illustrate what would happen to interest rates on these bonds. Illustrate what effect would change have on interest rates on US Treasury securities.
Summarize the article and mention in your report the name of the Web site where you found the article. Limit your report to two or three paragraphs.
A machine can operate for an average of 11 weeks before it needs to be overhauled, a process which takes 4 days. The machine is operated 5 days a week. Compute the availability of this machine. (Round your answer to 3 decimal places)
Explain the company's decision environment, risk management, and how the organization resolves conflict through the strategic negotiation process.
Illustrate what is the relationship among organizational theory, design, change also organizational structure also culture.
There are three different approaches to safety management - organizational, engineering, and individual. Discuss the focus of each of these approaches, giving examples of actions that can be taken to improve worker safety.
Describe the challenges in using the MBTI instruments or Keirsey Temperament sorter in project management situation and how you would address them.
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