Collectors to work direct issuer credit card portfolio

Assignment Help Operation Management

Reference no: EM132296426

Job posting for collectors to work direct issuer credit card portfolio.

Applicants should possess the following qualities:

• A commitment to dealing with people and team mates with the utmost integrity and transparency

• The ability to empathize with people who may be going through a hard time and the dedication to guide them through their situations

• The ability to deal with a variety of personalities and scenarios

• Strong negotiation skills

• Ability to meet assigned targets

• Strong listening and communication skills

• Excellent work ethic and attendance

• Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.

• Strong command of the English language, Bilingual an asset. (written & oral)

Collectors must be able to work 8:00 a.m. - 5:00 p.m. and two days from 12:00 p.m. - 9:00 p.m. Pay based on experience and bonus potential. Full-Time positions are eligible for medical, dental, life, LTD and 401(k) benefits.

Question:- Mention three or four selection procedures we should rely on to forecast the potential employee performance, when recruiting for the credit card collections representative position. Describe why we use this procedure and the benefits and tradeoffs associated with the procedure?

NOTE:- State the Main heading in few words that support your answer as a recommendation. And support your explanation with the word count in about 400 words approximately (Four hundred words).

Reference no: EM132296426

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