CIS5308 Management of Information Technology Services

Assignment Help Computer Engineering

Reference no: EM132490545 , Length: word count:1100

CIS5308 - Management of Information Technology Services - University of Southern Queensland

Video Case Study and Skills Assessment

Learning objective 1: integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise

Learning objective 2: identify the importance of IT governance and service management and the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.

Learning objective 3: synthesise the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4IT in providing good practice frameworks for IT service management.

Report: Video Case Study Report

Report Structure and Presentation

Your report should include a title page. The presentation of the report should be professional, resulting in clarity of message and information.

Report Introduction
Your report should include an introduction to the report. This introduction should provide an overview of the video case study.

Case Study Questions

Question 1: Is service management relevant for digital transformation? Give examples with references from the video for ITIL4.

Question 2: Discuss the key changes in the ITIL4 framework and how organisations can transition from ITIL v3?

Attachment:- Management of IT Services.rar

Reference no: EM132490545

Questions Cloud

Mechanical energy of the system as functions of time : Write the energy stored in the spring, the kinetic energy of the toy and the mechanical energy of the system as functions of time.

Discuss digital divide in the in the us and internationally : Discusses the Digital Divide in the in the U.S. and internationally. The paper must include the background/history of the project. What are some of the causes.

Calculate the value of cogs lifo for watford : Assuming there are no other items to be considered and that the Income Taxes are 25% of Net Income before Taxes, what is sales revenue?

Approximate diameter of the fov : Now view the 100x image. If the letter "e" is ~1cm in diameter, which of the following values is the approximate diameter of the FoV at this magnification

CIS5308 Management of Information Technology Services : CIS5308 Management of Information Technology Services Assignment help and solution, University of Southern Queensland - assessment writing service

Calculate the pd across the ldr and its resistance : Calculate the pd across the LDR and its resistance when the voltmeter reading is 3.4V.

What amount should be included in the current liabilities : What amount should be included in the current liabilities section of West Ham's December 31, 2021 balance sheet? West Ham Inc. has the following account balance

What is the net change in retained earnings : Sheffield Co. What is the net change in retained earnings (R/E) during 2019 and what is the impact of the dividend on 2019 net income?

Define thoughts on implementation of new security policies : In 80 words or more what are your thoughts on the implementation of new security policies to the user community. What issues are you expecting to face?

User Account

All Pages