Choose the sociological term

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Question

Choose the sociological term that best describes the situation. notices one of the other employees, Mark, accidentally spills coffee on someone who is about to buy a Volkswagen Golf. The customer is angry and leaves. Later, Mark, and John are sitting in the break room. Not realizing John witnessed the mistake, Mark tells him that the customer left because he decided he didn't have money for a new vehicle. John simply accepts his explanation.

Reference no: EM134032224

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