Characteristics of service retailing-intangibility

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1. The degree to which a person desires the opportunity for self-direction and personal accomplishment at work is called her/his ________.

A. autonomy

B. growth need strength

C. expectancy

D. task identity

E. critical psychological state

2. Describe the strategic implications of the characteristics of service retailing: intangibility, inseparability, perishability, and variability.

3. Develop an ethics code for your company which will accommodate many different perspectives.

Reference no: EM131429437

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