Cause-effect relationship between product-service attributes

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Reference no: EM131269394

Of product and service performance and customer indicators is a critical management tool for defining and focusing on key quality and customer requirements, identifying product and service differentiators in the marketplace, and determining cause-effect relationships between product and service attributes and measures of customer satisfaction and loyalty.

A.-Regression analysis

B.-Benchmarking

C.-Correlation analysis

D.-Quincunx experimentation

Reference no: EM131269394

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