Cashiers inefficiency and poor customer service

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Reference no: EM133823637

Question

Eva, a supervisor at a pet store, has received multiple complaints about the cashiers' inefficiency and poor customer service. She wants to design a customer service training program for all workers as well as re-training on cash register operations for cashiers. However, she doesn't realize that the reason for the cashiers' decreased performance is that, while all other workers in the company received a bonus last payday, these workers didn't. The training goals that Eva has designed: will not solve the problems. is not a good investment because register training is very expensive. should be focused on cross-functional training rather than the areas he has proposed. will solve the problems.

Reference no: EM133823637

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