Reference no: EM133223531

You have been made a Project Manager in charge of a system development project that is aimed at developing an Enterprise Resource Planning (ERP) system for a North American retail company that has its head office in Ontario Canada and regional office in New York USA. Currently, the company has 62 store outlets, 40 of which are located in different provinces across Canada. The new ERP system will be supported by other operating systems and will run on the web as a web application system. The client and server portions of the application will run on an android and windows device. The database management system will be hosted and housed in the cloud and this can be assessed through a secure web application. The system will help the company to manage their day-to-day business operations. It will help manage different key functional business areas like accounting, human resources (HR), procurement, customer relationships (CRM), supply chain, manufacturing, engineering, maintenance, project managements, and Customer Service, Sales, Research & Development, Marketing and Advertising. With the new system, the company is able to manage and integrate their entire business processes through a single web platform.

The project is being funded by the Vice President of the company Dr. Clinton Wales. Other stakeholders include the VPs of the Legal department, the HR Manager, Recruiters, Customers, Hardware, Software Developers, and Finance. 

In your new position you get a development team to work with on the project, a project initiation document (PID), a cost estimate and service level agreement for the project. Your team consists of developers, business systems analysts, designers, testers, and other subject matter experts.

Could you help me to identify 4 use cases for sales department with full descriptions?