Calculating number of agents

Assignment Help Operation Management
Reference no: EM13103863

Since the deregulation of the airline industry, fierce competition has forced Global Airlines to reexamine their operations for efficiency and economy. As part of their campaign to improve customer service, they have focused on passenger check-in operations at the terminal. Global operates a common check-in system wherein passengers for all Global's flights line up in a single "snake line." The arrival rate is estimated to be 38 passengers per hour. The check-in process takes an average of six minutes. Agents are paid $25 an hour. The customer relations department estimates that every minute a customer spends waiting in line to be checked in, it costs Global $1 due to missed flights, customers' dissatisfaction, and loss of future business. Assume that interarrival and service times are exponentially distributed.

a. How many agents should Global staff?
Number of agents

b. What is the average waiting time in line? (Do not round intermediate calculations. Round your answer to 3 decimal places.) Average waiting time minutes

c. What is the average number of customers in the system? (Do not round intermediate calculations. Round your answer to 2 decimal places.)
Average number of customers

d. What is the average number of customers that are in service? (Do not round intermediate calculations. Round your answer to 1 decimal place.)
Average number of customers

 

Reference no: EM13103863

Questions Cloud

What is the approximate temperature at this altitude : Scientists plan to release a space probe that will enter the atmosphere of a gaseous planet. The temperature of the gaseous planet varies linearly with the height of the atmosphere.
How far from q1 should the third charge be placed : Two charges q1 = 7 µC, q2 = -33 µC, are L = 14 cm apart. A third charge is to be placed on the line between the two charges. How far from q1 should the third charge be placed so that the net electric force on the third charge is minimized?
What are the volume and linear charge densities : A charge of 0.43 C is spread uniformly throughout a 36 cm rod of radius 7 mm. What are the volume and linear charge densities?
Find the magnitude and direction of the electric field : Two spherical shells have a common center. A -2.1 10-6 C charge is spread uniformly over the inner shell, which has a radius of 0.050 m. A +5.0 10-6 C charge is spread uniformly over the outer shell.
Calculating number of agents : Since the deregulation of the airline industry, fierce competition has forced Global Airlines to reexamine their operations for efficiency and economy.
At what spot along a line through the charges is the : Two charges, -15 and +3.7 µC, are fixed in place and separated by 2.8 m. (a) At what spot along a line through the charges is the net electric field zero? Locate this spot relative to the positive charge. (Hint: The spot does not necessarily lie b..
Perspective to assess personality : Briefly identify and contrast the methods used by the psychoanalytic perspective, the humanistic perspective, and the trait perspective to assess personality.
Describe how health is influenced by social structure : Describe how health is influenced by behaviors, economics, and social structure. Explain three stages of medical technology development.
Calculate the magnitude of the net force : Three point charges have equal magnitudes, two being positive and one negative. These charges are fixed to the corners of an equilateral triangle, as the drawing shows. The magnitude of each of the charges is 7.1 µC, and the lengths of the sides o..

Reviews

Write a Review

 

Operation Management Questions & Answers

  Explain and perform many different channel functions

Explain and perform many different channel functions. have more control in the channel. can be more efficient. can save money

  Illustrate what is meant by term service level

Illustrate what is meant by term service level. Generally speaking, explain how is service level related to amount of safety stock held.

  Illustrate what steps actions would an organization take

Illustrate what steps/actions would an organization take to decide whether the transportation activity has the appropriate internal competencies to achieve competitive advantage.

  What is the relative wage rate

What is the "relative" wage rate (in $) of operating Zooland, after taking productivity differences into account?

  Explain why given the advantages of international

Explain why, given the advantages of international diversification, some firms choose not to expand internationally.

  Explain why inflation premium also risk premium is added

Explain why inflation premium also risk premium is added to real interest rate in order to arrive at value of nominal interest rate. Explain how has Ford changed operations based on turbulent economic conditions today.

  The management model is universal

The Management Model (Planning, Organizing, Leading, Controlling ) is universal. In other words, managers at all levels of all departments in all kinds of organizations use this system

  How to perform a swot analysis

Watch the video, How to Perform a SWOT Analysis, and then conduct a SWOT analysis using the Starbucks' Global Quest 2006: Is the Best Yet to Come? case provided in the Course Materials section

  Confine your analysis to given data

Elucidate however, prepare a cash budget for June. Confine your analysis to given data. Ignore income taxes also o r possible items which might affect cash. Sales proceeds are calculated as follows: 80% month of sales, 10% third month.

  Illustrate what type of data collection should be selected

Some of gas companies would like to discover or test elasticity of demand or at illustrate what price will consumers stop buying gas also choose alternatives like carpools, public transportation or riding a bicycle.

  Illustrate what if tech could buy an atm-type ticket

Illustrate what if tech could buy an ATM-type ticket dispensing machine for $6000. This machine would have constant service time of 5 minutes.

  Advertisement that exemplifies consumption as described

please link to an advertisement that exemplifies consumption as described in the text and define its relation to the material in the text

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd