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A telephone customer service center wants to ensure that the majority of customer calls are answered within a reasonable amount of wait time. Based on customer feedback, the company has determined that this wait time is between 10 and 45 seconds. A large sample of data points collected revealed an average wait time of 31 seconds with a standard deviation of 4.5 seconds.
Calculate the process capability index and advise if the process is at an acceptable level for an existing process (defend your answer).
The American REd Cross has been asked to oversee the clean-up efforts in Japan after the earthquake and tsunami that occurred in March 2011. Analyze the management principles applicable to organizing the project with examples from your experience ..
What are the driving forces and key success factors for your case study company?
Distinguish between motivation, Knowledge Skills and Abilities (KSA), and environment. Demonstrate the importance of one of these elements utilizing specific examples.
An engine system consists of three main components in a series, all having the same reliability. Determine the level of reliability required for each of the components if the engine is to have a reliability of 0.998. (Round answer to 4 decimal pla..
Explain why the method is innovative and whether you believe the method will really help the environment or will only help the company promote its image as a good citizen.
The seller cuts costs, reduces the likelihood of returns and lawsuits because of breached warranty, and is much happier. what about the consumer?
Both production lines can produce all the different types of nozzles. The bronze machines needed for the bronze sprinklers require two operators and can produce up to 12,000 sprinklers
Who does intellectual property theft, counterfeiting products, and piracy ultimately hurt.
Illustrate what a manager can do to diagnose also improve motivation. Consider when a group or team is involved explain how this differs from when just individuals are involved.
Your company makes all the bobble head dolls for Major League Baseball. The doll making procedure is the same for all bobble heads, they are then sent to the painter to make each bubble head match the look of a specific player
List and discuss the elements of Strategic Management according your textbook and the Strategic Management Model handout in doc sharing (1) Name the element. Define it. (2) List and explain why each element is essential for short term success and..
What are the long and short term financial consequences of improving productivity in a business.
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