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Retaining customers is critical to business success. NPS is used as a metric for customer loyalty, which strongly correlates with revenue growth. Data are obtained via a variant of the simple question "What is the likelihood that you would recommend us?" with the 0-10 score range. Scores of 9 or 10 mean "promoters" and "not price sensitive "; 7 or 8 for "passives"; and, 6 or lower for "detractor" and "price sensitive". We have the following survey data:
Score 0 1 2 3 4 5 6 7 8 9 10
Freq. 1 3 5 4 7 15 22 51 85 73 59
(a) Calculate the percentage of promoters. (b) Calculate the percentage of detractors. (c) Calculate the net promoter score.
The film portrayed the "pirates of silicon valley" as half-hero, half villain. In one or two pages, give your thoughts as to how they shold be categorized. Relate your response to how they've impacted our economy and our way of life.
What percentage of organizations do you believe really understand (thoroughly) what resources and capabilities they own, which they need to develop or acquire, and how they should effectively deploy those resources and capabilities? Provide a rationa..
In most firms, the entire issue of compensation falls into the domain of the human resources manager. The manager must ensure that the method used to determine compensations contributes to the firm's objectives. Discuss how you would go about confirm..
You currently work for a retail store that carries basic household goods, some groceries, and health and beauty products. The store is located in the small community (approximately 5,000 total residents) in which you live and is looking to expand its..
Are employment restraint clauses that bar a person from working in the same industry enforceable under Australian law? Does the time period of the restraint matter? Please cite statute and precedent to support your answer.
Assume that only purchasing costs are being considered. Compute the total processing time required for each machine type to meet demand, how many of each machine type would be needed, and the resulting total purchasing cost for each machine type. ..
Analyze key differences between the Behaviorist and Cognitive models of learning. Focus on where control of learning occurs in each approach.
What are the four approaches to installation? Which is the most expensive? Which is the most risky? How does an organization decide which approach to use?
List and write at least a paragraph on EACH of the major causes of troubled projects. List and write at least a paragraph on EACH of the major actions taken to recover projects. Write at least a page on the project life cycle. hy should you know how ..
What is the work of the organization or department like? Who are the main members of the team, and what do they like in a colleague? What are their special interests? What is good and what is not so good about the job? What are the main challenges of..
What are statutorily protected employee organizations under the Act? What standards does the NLRB apply to determine weather a group is an employee organizations for purposes of the act?
Two machines are being considered, and each of these has a monthly lease cost plus a cost for each page that is copied. Machine 1 has a monthly lease cost of $600, and there is a cost of $0.010 per page copied. Machine 2 has a monthly lease cost o..
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