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You are Service Head of a company (XYZ Auto – XYZ workshop)
Get the required data as mentioned below (from Service Manager/Service Head/Training Head)
UIO = 7300 Units,
Service Retention =2.8,
Average working Hours per RO =2.5 Hours,
Annual working days =270,
Daily work Hours per technician =8 Hours,
Labor Utilization = 80%
a. Explain the key parameters and thereby calculate the effective number of technicians required?
b. Evaluate the number of technicians required if:
(i) UIO increases by 10 % per year for the next five years
(ii) Service Retention decreases by 50%
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