By exercising your emotional intelligence

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Reference no: EM133740437

Question

It was a sunny Friday afternoon on the construction site. During your routine inspections, you, the construction manager, discovered a major structural defect in one of the support beams installed yesterday. This is a serious issue that will require significant rework and delay the project timeline. As a result, workers will need to work overtime and on Saturdays.

1. By exercising your emotional intelligence, how would you break the news to your employees? For each dimension of emotional intelligence, give an example of its application in this scenario

Due to this defect, you realise the need to improve the quality of this project

2. Propose and briefly explain the implementation of 3 quality control strategies and 3 quality assurance strategies to improve the quality of structural work.

Reference no: EM133740437

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