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BSBCMM412 Lead difficult conversations - Crown Institute of Business and Technology
Assessment Task 1- Knowledge questions
Question 1. Have you ever led any difficult communications in your life at work, in the family or across the backyard fence? If yes, how did you manage to control your emotions?
Question 2. Briefly discuss how you would go about tackling difficult conversations in the workplace?
Question 3. Read the following example.
During a Teams meeting, you notice there are two employees who always seem to disagree with one another, no matter the topic of discussion. You believe that some level of disagreement and challenging others is a positive attribute of a healthy workplace but the challenges between these two employees seem personal and vengeful.
- What intervention measures would you take, if any, to resolve the issues.
Question 4. How do you feel when receiving feedback? What do you think is the hardest thing as a manager when receiving feedback from employees?
Question 5. Explain the difference between passive listening and active listening?
Question 6. What are the steps to facilitate difficult conversation? Explain
Question 7. Are there any legislation or codes of practice relating to workplace communication about gender issues?
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