Reference no: EM132205921

Read each scenario and answer the questions that follow. Brent and Ryan work for a large health care company. Brent works in the Research and Development Department, and Ryan works in the Marketing Department. They recently attended a trade show to promote the company’s latest product. During the show Brent tested the product, and Ryan collected feedback from potential customers. The CEO asked Brent to prepare a brief report highlighting the value of the trip. Brent wrote a summary of the data he gathered from testing the product, and he emailed Ryan to inquire how many surveys he was able to complete at the trade show. The following week, Brent’s supervisor asked when the report would be complete. Brent indicated the report was complete except for one piece of information he was waiting on from Ryan in Marketing. Brent decided to follow up with Ryan by calling him. Ryan didn’t answer his phone so Brent left a voicemail. Two days later, Brent got into the elevator with the CEO who also inquired about the report. Brent said, “It’s almost complete. You should have it by the end of the day.” In the preceding scenario, which person was not a message sender? Brent Brent’s supervisor The CEO Ryan The CEO’s request to Brent is an example of downward communication. Why did Brent choose email to send his initial request to Ryan? Email is always an appropriate channel for collaborating with coworkers online. Email is an appropriate channel for messages that require simple replies. Email is an appropriate channel for incorporating several forms of media. Email is an appropriate channel for sending formal and official requests. Lindsey is the assistant brand manager for a local chain of frozen yogurt shops. She has been in the position for two months. Currently, Lindsey has been assigned to prepare promotional messages for the upcoming baseball spring training season. As she reviews the shops’ sales data from spring training last year, Lindsey notices that sales to locals with “frequent dipper” punch cards dropped during the spring training months of February and March. This year, Lindsey wants to make certain that local customer sales don’t fall off during spring training. The yogurt shops have a Facebook presence and have acquired quite a following in the local college community. Lindsey would like to target this population with online promotions and social media marketing to bring in customers at off-peak hours during spring training. To date, the yogurt shop has never used any social media marketing, and Lindsey knows she will have to gain approval through the appropriate channels before developing her campaign. Fortunately, she has several months to plan and plenty of time to work the system to gain approval. After Lindsey gains approval from her supervisor and other necessary company executives, she begins to develop her campaign. She soon realizes that she requires additional information about customer traffic from each of the seven shop locations. Lindsey has met each manager at least once and is in direct communication with most managers each week. Lindsey decides to contact each store manager to gather additional information about customer buying habits. She has four questions she needs answered. When Lindsey approaches her supervisor to request approval for her ideas, what communication channel would be most appropriate and why? Face-to-face meeting, because this will be a difficult conversation to have Text message, because it is a routine request that requires no persuasion or support Email, because Lindsey’s boss is focused on efficiency, and they have a good relationship Alex is applying for an internal promotion. He prepares his résumé, completes the application, and writes a cover letter. Alex sends his application package to his supervisor. Unfortunately, his supervisor is currently frustrated with Alex’s team, which was late delivering a proposal last week. Normally, however, Alex and his supervisor have a good working relationship. What communication barriers are likely to affect the message Alex has sent to his supervisor? Check all that apply. Jargon Language differences Inappropriate emotions Helen’s colleague regularly takes credit for work that others in the department have completed. Everyone in the department thinks the supervisor is aware of the problem, but he does nothing to change the situation. Helen is tired of her colleague’s actions and decides to post unfavorable comments about her colleague and the department on her Facebook page. The colleague starts sending Helen threatening email. Whose actions could have unfortunate legal ramifications? The department supervisor actions Facebook The colleague Candice just started a new job. She noticed that her coworkers and her supervisor check Facebook while they are at work. Candice specifically remembers meeting with a human resources representative and signing an agreement to adhere to a company policy that prohibits the use of Facebook during work hours. Candice wants to fit in with her new coworkers and decides to check Facebook at work. Who is not acting unethically in this situation? Select the best answer. The human resources representative Candice’s supervisor Candice.