Block mistakes in the hospitality service process

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Reference no: EM131269829

Create a service blueprint that depicts an overnight stay in a nationally-recognized hotel chain. Your blueprint should capture the process, which begins with a client's call to the reservationist and ends with checkout and departure the following day. In addition to the service blueprint, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process.

Reference no: EM131269829

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