Biggest differences in quality for goods-services delivery

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Reference no: EM132233434

1. Which of the following represents one of the biggest differences in quality for goods and services delivery?

a. scalability

b. quality of experience

c. customer perception

d. customer involvement

2. One of the most important skills a manager can develop is the ability to ________

a. view the business from a systems perspective

b. understand the value of service and delivery

c. incorporate process quality into all functions

d. establish a value web within the organization

3. The primary duties of the CCC under President Franklin Roosevelt's New Deal Program were _____________.

a. Outdoor conservation projects, trail building, and forest management.

b. Constructing bridges and highways.

c. Administrative duties only.

d. Constructing dams for electirc power.

4. Ngo Diem was an anti-communist and ally to the US who became the first president of South Vietnam.

True

False

5. France and England declared war on Germany after Hitler invaded Poland on September 1, 1939.

True

False

6. Okinawa was the costliest and final land battle for US forces during WW2.

True False

Reference no: EM132233434

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