Best salesperson in the travel agency

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Reference no: EM132814710

SCENARIO / CASE STUDY 2 (Detailed answers required. Do not provide a short basic answer):

Read the following case studies and choose which type of management style is used by each of the following people. Provide detailed suggestions can you make to improve each person's effectiveness as a manager?

1. John believes that as a manager, he leads by example. He is by far the best salesperson in the travel agency and believes that is why he was promoted to branch manager. He is always busy serving clients and has little time available to listen to staff concerns as any spare time is taken up with managerial administration tasks

2. Michelle loves all her staff members in Qantas telephone sales. She does not see herself as "the boss" but rather as one of the team. Any decisions that need to be made are made collectively by the team. Whilst she has always gotten along with everyone well socially, she has recently experienced some hostile reactions from a couple of the staff in the work environment.

Reference no: EM132814710

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