Reference no: EM132266186
1. The video on good phone and email etiquette suggests that:
If you have to leave a voicemail message, make certain your message contains all your concerns in detail.
You should always use the speakerphone when possible.
Always spell-check your email before sending to avoid embarrassing errors.
Make certain to use expressions like (LOL) when telling jokes in email.
2. In equity theory, employees are motivated to
work hard enough to get what they want.
quit their jobs when they miss a day's work.
believe they aren't working hard enough.
work harder all the time.
resolve feelings of injustice.
3. Which of the following is an advantage of smaller groups?
the best members do more work than others
less interaction; more work accomplished
more innovation
higher morale
more formal team leaders
4. A manager needs to communicate about a routine situation with someone she knows whose physical location is not far from her office. Generally, which of the following should the manager use?
face-to-face meeting
telephone
newsletter
e-mail
videoconferencing
5. Which of the following is the best example of a business communication?
We need management or we're dead in the water.
One of the ways to make this work is to get management on board.
Without authoritative confirmation, an impending implosion will herniate this proposition.
If we can secure management's backing, this project will likely succeed.