Average service time per call during the first hour of shift

Assignment Help Operation Management

Reference no: EM132227120

At a call center 1,150 calls were served during the first hour of the shift. There were 75 agents working in the call center during this shift, and each was busy 95% of the time. During a second hour, 10 more agents arrived at work and joined their colleagues on the call center floor; with this larger workforce, every agent was now busy only 90% of the time. The total number of calls served in the two hours was 2,500.

a. What was the average service time per call during the first hour of the shift?

b. If calls arrived randomly (e.g. CVa = 1), and each call lasted exactly 2 minutes (e.g. CVp = 0 ), what would be the expected queue time for calls during the first hour of the shift?

c. What was the average service time per call over the two hour period?

PLEASE SHOW ALL CALCULATIONS AND EXPLAIN REASONING

Reference no: EM132227120

Questions Cloud

Write a job posting for a robot assembler position : Write a job posting for a robot assembler position at EAL to be used on a job website (e.g., Indeed.com). According to Indeed.com, the most effective posts.

Offerings and brands and marketing channels : Needs, Wants and Demands, Marketing Channels, Offerings and Brands

Describe the company and its vison statement : Research visions from organizations in industries other than your own. Find a vision statement that provides an engaging picture for the future.

Cory under executive order 11246 for gender discrimination : Knowing that Bradley Cory Contracting has a contract with the federal government, Anne brings suit against Bradley Cory under Executive Order 11246 for gender

Average service time per call during the first hour of shift : What was the average service time per call during the first hour of the shift?

Describe the organizational relationships : Describe the organizational relationships among the IOC, the IFs, the NGBs, the NOCs, and the OCOGs, as well as their basic governance responsibilities.

Summarize the results of your research : Summarize the results of your research or provide a set of the questions you would ask SMEs if you were to meet with them.

Discuss the factors involved in community of interests : Discuss the factors involved in community of interests and its relation to certification of a bargaining unit.

Describe the event planning team : Explain the purpose and philosophy of the event (not-for-profit or for-profit). Provide an agenda or schedule of the event activities.

User Account

All Pages