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1. Assume that a customer returns an article of clothing or a household item for a refund or credit. Develop six queries a CSR might use in this situation that make use of each type of question: Open, Probing, Closed, Alternative Choice, Leading, and Direct.
2. What companies do you buy from that, like USAA, make it a practice to retain customers? What actions do these companies take to retain you as a loyal customer?
3. Think of a long-term group you are a part of. What are the rituals, values, procedures and underlying assumptions of that group?
4. From the article AmazonGo (Venturing into traditional retail), Were diversifications risky strategic moves? Why or why not?
Note: Please answer in detail of around 2 pages.
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An analysis of the holding costs, including the appropriate annual holding cost rate.
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Ccompare the effectiveness of different leadership styles in different organizations
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