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Joe Smith has been tasked with cutting the duration of time callers are delayed before their call is answered when they call the help desk at his company. The average delay is now 10 minutes. The arrival of calls has an exponential distribution with a rate of 40 calls per hour. Eight people work at all times at the help desk and once they answer the call, it takes an average of 7.5 minutes to resolve a client’s problem. Joe Smith believes that though the average time of 7.5 minutes is not bad, there is significant variability associated with serving the customers and he would like to dedicate a month to work on cutting the standard deviation of the process time in half. What will the average delay customers experience before they reach a help desk person become assuming Joe Smith is successful?
analysis of the segments external environment, competitor assessment & analysis, business level internal assessment & analysis.
You have been asked by a local company to conduct a training session on the placement, use, maintenance, and testing of portable fire extinguishers for the company's staff. Create a PowerPoint presentation of no less than seven slides (not includi..
What is the first step that lead firms take to develop their suppliers? The primary goal(s) of the Food and Drug Administration include:
If the selling price of the deluxe bags increased by $0.30 (to $3.20), would the optimal mix change? What would the total profit?
The Stillman School of Business is thinking about starting a Continuing Education Program in which students can earn a Certificate in Financial Planning. They expect that the upfront costs of the expansion will be $100,000. The cost of capital for th..
Which of the following is a sound and complete research objective to help Mackey determine whether or not Kellogg’s is targeting the wrong segment? Conduct a study among consumers who eat breakfast at least three times per week to measure attitudes a..
What do you think motivated the government of Myanmar to start undertaking political and economic reforms from 2010 onward?
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You are preparing a presentation to be given in a large classroom. You are using a computer to develop your presentation with the monitor 25ft from the furthest audience member. In order for the audience to easily read each character used in the pres..
Discuss the concept of Managed Care Organizations (MCOs). What is the goal of an MCO?
Using an example of how the model is applied, discuss your recommendations for when you would use this model to address organizational change.
Under what circumstances might a long-term care organizations choose to join an integrated system? An integrated network?
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