Applicable definitions of workplace incivility

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Reference no: EM132170803

1. Employers must have an established system for employees to air grievances either between colleagues or against those in positions of authority, as a way to effectively

a. Manage Employee Relations

b. Market Their Services To The Public

c. Diversify Their Employee Base

d. Terminate Undesirable Employees

2. All of the following are applicable definitions of workplace incivility, EXCEPT:

a. Aggressive or Hostile Speech

b. Disrespect for Authority

c. Tolerance, Compassion and Empathy for Others

d. Gossip and Negative Fault Finding Against Superiors or Peers

3. In 1947, U.S. Congress enacted the Taft-Hartley Act, which permitted regulation and intervention in the striking activities of:

a. Employee Labor Unions Engaged in Interstate Commerce

b. The Federal Reserve Bank

c. Franchise Owned Harley Davidson Factories

d. Publicly Funded Colleges and Universities

4. Which legislative act requires employers to provide continued access to health insurance coverage for a period of up to 18 months following the involuntary termination of employment?

a. 1985 Consolidated Omnibus Reconciliation Act (COBRA)

b. 2010 Patient Protection and Affordable Healthcare Act

c. 1993 Family and Medical Leave Act (PMLA)

d. 1990 Worker Adjustment and Retraining Notification Act

5. Some common things that the food services industry does to protect the physical health and safety of both employees and customers include all of the following EXCEPT:

a. gluten free and non-dairy menu options

b. protective gear including hair nets and gloves

c. mandatory hand-washing requirements

d. routine pest control and extermination procedures

6. All of the following are important to promoting the physical health and safety of employees in a manufacturing or production facility, EXCEPT

a. Frequent Safety Training Programs

b. Requiring annual immunizations

c. Routine Equipment Maintenance

d. Imposing maximum amounts of weight to be lifted when transporting products

e. Frequent Pest Control / Extermination

Reference no: EM132170803

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